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  • MAVEN PARTNERS - Clients
    and industries as well as working with reputable academic institutions We help our clients to not only bring in the best practice capabilities but also utilize these capacities to make the most of their core commercial assets their brand customer base people and technology investments Our clients value our ability to bring academic rigor independent judgment strong quantitative skills and real world industry experience to build practical solutions as well

    Original URL path: http://www.maven.com.tr/en/expertise/clients (2016-04-29)
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  • MAVEN PARTNERS - Credentials
    program for a large regional e commerce company increasing emotional attachment of customers to the company despite an increasingly saturated and competitive market Designing a segment oriented customer experience management program for a large retail banking group to help them deliver the brand promise they have been communicating to the public and differentiate their value proposition from that of their competitors Helping major telecommunications service providers reverse customer and market share loss with the use of a mix of sophisticated and pragmatic predictive insight life time value oriented retention offers effective retention processes and restructured dealer commissions Developing innovative uses of complex data analysis on exploratory research to help one of the world s largest oil and gas companies manage uncertainty resulting in increased efficiency in resource allocation and uplifted profitability per oil drilling platform Contributing to the transformation of a post merger commercial entity with the design and implementation of a multi year cultural change initiative unifying the large employee base from different companies around the same values and contributing to the market value increase of the new entity Developing and successfully launching a strategy for a major technology retailer to restructure their traditionally male oriented brand and marketing

    Original URL path: http://www.maven.com.tr/en/expertise/credentials (2016-04-29)
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  • MAVEN PARTNERS - Business Issues
    improvement and performance The core business challenges in which we have expertise and the vital questions we help our clients answer are as follows Growth Strategies What are the most attractive markets what are the untapped opportunities in these markets and what are the most effective ways to exploit these opportunities How can we source or create funds to invest in these ventures Value Stimulation How to generate more value from existing business relationships consistently How do we make sure we don t erode brand value or profits when trying to maximize revenues Retention What is the impact of lost customers on the revenues and profitability of the entire business are we measuring it accurately Can we predict who we ll lose and why How can we increase the attractiveness of our value propositions and how can we deploy agile retention structures across customer touch points Operational Excellence Are we productive enough and where do we stand compared to industry benchmarks in terms of capacity utilization Are there opportunities to deliver more with less How do our operational investments perform do they deliver their ROI expectations and if not why Are we successful in aligning business success with that of

    Original URL path: http://www.maven.com.tr/en/expertise/business-issues (2016-04-29)
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  • MAVEN PARTNERS - Strategy & Business Architecture
    and Sizing the Market detailed analysis of demand drivers in main industries verification and interpretation of the assumptions and results through one on one interviews with industry experts onsite Developing Market Entry Strategy specific recommendations delivered regarding top priority industries services to be offered and pricing attracting high quality workforce and competitor profiles Business Impact Client successfully entered the target foreign market and established its first international operation In less than two years after market entry the client was the fastest growing service provider in the new market the number of sites operated in the market increased to three and services in an additional foreign market were launched Read our approach to the issue Our strategy and business architecture services focus on seizing opportunities for growth and optimization through a variety of methods Some methods concentrate on mobilization of internal dynamics through performance management organization people or process related strategies Others use external dynamics such as creating alliances new businesses lines and acquisitions Whatever the method our strategy and business architecture services enable clients to improve their businesses strategic and financial performance Market Entry Strategy We develop strategies and operational plans for successful market entry New markets can mean expansion into new geographies with existing products and services or into adjacent or noncore businesses Understanding and sizing market potential identifying priority areas and developing the market entry roadmap are key steps in this process Performance Management Setting the right metrics and measuring them the right way are critical performance management capabilities We develop performance management structures that are simple to understand communicate and measure but effective enough to drive the organization toward target strategies Organization Design Talent Management Designing organizational structures aligned with business strategy and architectures and managing people through accurate role and responsibility definitions performance targets and capability

    Original URL path: http://www.maven.com.tr/en/services/advisory-services/strategy-and-business-architecture (2016-04-29)
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  • MAVEN PARTNERS - Marketing & Customer Management
    performed on the basis of their most distinctive and revenue impacting behaviors including but not limited to recharge spending and balance movements across all services Then actionable campaign optimization insights were developed with respect to types of offers to be pushed and timing of communication of offers to each micro segment Business Impact Differentiated micro segments were established and marketing initiatives assigned to each micro segment with respect to the segment s characteristic behavior The company is now able to monitor the entire customer base with respect to behavioral dimensions and react accordingly to increase revenue per usage Moreover a customer tracking system has been designed that can monitor customer s anticipated behaviors and identifies unexpected events Quickwin initiatives were also defined through an extensive exploratory analysis four of which were implemented after the project Read our approach to the issue Customer needs and expectations competition benchmarks and operational drivers are key market drivers Poor marketing can be equally destructive for the current and future value of the organization Marketing Strategy We develop innovative marketing strategies to acquire retain and grow market value Client marketing programs are structured in such a way that attractive customer segments are well defined targeted treatment strategies are developed for each segment around their specific profiles which in turn drive up both revenue and profits Our marketing strategy services range from developing product and service ideas to campaign design and execution management Customer Insight Analytics We effectively analyze vast amount of data using advanced analytics and data mining techniques extract hidden business insights and develop cutting edge business strategies from those insights We offer a comprehensive and complementary suite of customer insight and analytics services across customer segmentation attrition churn prediction cross up sell modeling campaign optimization demand forecasting and customer lifetime value modeling Key

    Original URL path: http://www.maven.com.tr/en/services/advisory-services/marketing-and-customer-management (2016-04-29)
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  • MAVEN PARTNERS - Sales & Service Management
    value mode was developed including comprehensive details on the customer level cost calculation side Next best product models were developed for better targeting To address the issues of quality and speed at the branches a comprehensive service system simulation model was built to optimize the sales and service workforce size in each of the 600 branches Business Impact The client successfully transformed its face to face customer interaction points with the analytics applications delivered at the center of the transformation Customers are now being managed on the basis of the segmentation models delivered Attrition management and decisions for up sell and cross sell targeting are made on the basis of the related models constructed Service system workforce decisions are made on the basis of the outputs of the simulation model delivered Read our approach to the issue One great opportunity for growth is to focus on more productive sales transactions Effective sales strategy and operations need to be complemented by service management to balance the longer term interests of the organization through improved customer experience Channel Strategies Whether revenue growth profit maximization customer experience uplift cost optimization alternative channel adoption or strategic customer management we develop channel strategies and capabilities

    Original URL path: http://www.maven.com.tr/en/services/advisory-services/sales-and-service-management (2016-04-29)
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  • MAVEN PARTNERS - Transformation & Program Management
    research and capabilities assessment Identified business requirements have been translated into functional and technical requirements in an RFP document Shortlisting Vendors potential vendors qualified to propose a candidate solution identified and shortlisted Developing Vendor Scorecard Automated scorecard to evaluate solutions and vendors with weighted functionality and capability scores developed so that the evaluation process is transparent and objective on the basis of defined selection criteria Business Impact The client distributed the RFP to shortlisted vendors The evaluation process was shortened drastically thanks to a well defined list of requirements and evaluation criteria The allocated budget was efficiently utilized eliminating potential overspend and the possibility of a solution falling short of expectations Read our approach to the issue When an organization underperforms the underlying reason is not always an incorrect strategy or vision Instead underperformance is often the result of gaps in execution Therefore doing the right thing is not enough Program Management Office We support our clients in establishing and executing program management structures with the objective of successfully delivering large scale transformation programs We have proven capabilities in not only designing and implementing but also executing project and program management organizations processes risk and communication plans performance dashboards and

    Original URL path: http://www.maven.com.tr/en/services/advisory-services/transformation-and-program-management (2016-04-29)
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  • MAVEN PARTNERS - Müşterilerimiz
    ve endüstrilerde hizmet verdiğimiz müşterilerimizden bizzat edindiğimiz tecrübeye ve önde gelen akademik kurumlarla çalışmalarımıza dayanıyor Müşterilerimize iyi uygulama yetkinlikleri sağlamanın yanında bunları ana ticari varlıklarından marka değeri müşteri tabanı iş gücü ve teknoloji yatırımları maksimum fayda sağlamak için kullanmalarında yardımcı oluyoruz Müşterilerimiz akademik konulardaki özenimize bağımsız takdirimize güçlü kantitatif becerilerimize ve uygulamada pratik çözümler üretmenin yanında uzun ömürlü iç yetkinlikler oluşturmamıza yarayan gerçek dünya tecrübemize değer veriyor Hizmet verdiğimiz ve

    Original URL path: http://www.maven.com.tr/tr/uzmanlik-alanimiz/musterilerimiz (2016-04-29)
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